Refund policy
Right of withdrawal (EU consumers)
You may withdraw from your purchase within 14 days of receiving your order, without giving any reason.
Extended 30-day returns
On top of the statutory 14 days, we accept returns up to 30 days from delivery, provided the game is complete and in resalable condition. Within the statutory 14-day withdrawal period we also refund the original shipping costs; for returns after day 14 we refund the product price.
To start a return, email us at support@thesundaymanager.com with your order number. You do not need to state a reason, though if a bid went wrong at your table, we understand.
Conditions
- Items must be returned complete and in resalable condition. You may open the box to inspect the contents, but if the game shows signs of use beyond inspection (sleeved cards, marked components, missing pieces), we may reduce the refund by the diminished value.
- Return shipping costs are paid by you, unless the item arrived damaged or we shipped the wrong product - in that case we cover the return and send a replacement or full refund, your choice.
- Please pack the game securely. Boxes that arrive crushed make grown managers cry.
Return address
Returning from the EU? Send your return to:
Shipspot - Sunday Manager Returns
Building C, Gate 48
Accolade Brno Airport Park (ECL)
Tuřany 949/5
627 00 Brno
Czech Republic
Returning from the UK or the US? Email us first at support@thesundaymanager.com and we will send you the address of your local return center, so your game does not have to cross an ocean twice.
Refunds
Once we receive and inspect the return, we will refund you within 14 days using the same payment method you used for the purchase. Original shipping costs are refunded when you return the entire order within the statutory 14-day withdrawal period.
Damaged or missing components
A missing card or a damaged component does not require a full return. Email us a photo at support@thesundaymanager.com and we will ship the replacement part free of charge. This is usually faster for everyone.
This policy does not limit any rights you have under applicable consumer protection law, including the statutory 2-year legal guarantee for defective goods.